THE FULL GUIDE TO SYNCING YOUR STEPS INTO THE STREET TAG APP FOR ANDROID & IOS
Syncing your steps/steps tracker on ANDROID
Click on the pedometer/sync steps button on the top right of the home map screen > click on switch step tracker > select your preferred steps tracker from Fitbit, Garmin (https://www.youtube.com/watch?v=lQzE8UFitqQ&t=4s), Huawei Health (https://www.youtube.com/watch?v=T6rDH7CrNeM), inbuilt-Street Tag 'pedometer', Samsung Health (Not available yet until Samsung health opens up their API access) or 'steps support' (for this option please read the pop-up information or click the information button on the top right to learn more).
Question: I'm still unable to connect my Huawei step counter to the app despite updating the app. It says my phone does not support Huawei health even though I have the Huawei health app installed. Can you help please?
Answer: Are you using a Huawei phone? If so, try the following:
1. Download and reinstall the health app using the Huawei App Gallery, not the Play Store. (This step may sort your connectivity with your watch so may not be required but worth it nevertheless.)
2. In the Health app go to: Me - Privacy Management. Then enable Link Huawei Health Kit.
3. In the Health app go to: Me - Settings. Enable auto-sync data.
4. Then restart your phone.
For more on what you need to be mindful of when connecting your Huawei Health to Street Tag. Go onto our FAQs page and scroll down to "Q: What do I need to be mindful of when connecting my Huawei Health to Street Tag?"
How are steps calculated into Street Tag points?
100 steps equal 10 points. Depending on how often you sync your steps, it's likely that you might miss out on some steps, so be mindful. The best way to optimise your sync, for example, would be to sync when your steps are at a whole eg. 500 steps = 50 points. However, 590 steps will still only equal 50 steps. Synching 590 x 5 times in a day will have you miss out on 90 steps x5.
I synced my account with my Fitbit today but it didn't pick up on my steps.
Please follow these steps to ensure your Fitbit is synced. Street Tag does not directly connect with your Fitbit device, it syncs with the data of your Fitbit from your Fitbit cloud account. Occasionally Fitbit device does not properly sync with your cloud account via your Fitbit app. To fix this, please open your Fitbit app on your phone and ensure the steps on your device has fully synced with your Fitbit. Once that's done, reopen your Street Tag app to sync your Fitbit steps. You may need to sync without using WiFi.
General Notice: If you are still having issues syncing your steps, please proceed to have your steps uploaded and approved via the 'steps support' option described above.
For any other information please check out our FAQs page
Syncing your steps/steps tracker on IPHONE
Click on the pedometer/sync steps button on the top right of the home map screen > click on 'switch step tracker' > select your preferred steps tracker from Fitbit, Health App, inbuilt-Street Tag 'pedometer' or 'steps support' (for this option please read the pop-up information or click the information button on the top right to learn more).
When capturing your steps with your iPhone's default Apple Health or the Apple Watch.
(1) Ensure you have the Apple Health app installed on your iPhone device.
(2.) Go into the App Store and update your Street Tag app to the latest version.
(3.) Open the Street Tag app, select the sync steps icon on the top right. Finish by selecting the Apple Health icon in the options.
(4.) Street Tag will start syncing your steps directly from your iPhone's Apple Health.
How to select the correct data source on iPhone HEALTH app for your steps tracker
(This applies to Garmin, Fitbit etc for your iPhone)
https://www.youtube.com/watch?v=FRU7bCB8DCU
If your steps tracker for your iPhone is not supported by iPhone's health app, please revert to the only other option and use the "STEPS SUPPORT" on the Street Tag app. Switch to this by clicking on the pedometer/sync steps button on the top right of the home map screen > click on switch step tracker > select 'steps support'.
If your iPhone Health app is not showing the correct number of steps your Street Tag, follow this guide to fix it.
You will need to select and prioritise the correct data source on your iPhone HEALTH app, watch this video (https://www.youtube.com/watch?v=FRU7bCB8DCU&feature=youtu.be) tutorial to learn how to.
How are steps calculated into Street Tag points?
100 steps equal 10 points. Depending on how often you sync your steps, it's likely that you might miss out on some steps, so be mindful. The best way to optimise your sync, for example, would be to sync when your steps are at a whole eg. 500 steps = 50 points. However, 590 steps will still only equal 50 steps. Synching 590 x 5 times in a day will have you miss out on 90 steps x5.
I synced my account with my Fitbit today but it didn't pick up on my steps.
Please follow these steps to ensure your Fitbit is synced. Street Tag does not directly connect with your Fitbit device, it syncs with the data of your Fitbit from your Fitbit cloud account. Occasionally Fitbit device does not properly sync with your cloud account via your Fitbit app. To fix this, please open your Fitbit app on your phone and ensure the steps on your device has fully synced with your Fitbit. Once that's done, reopen your Street Tag app to sync your Fitbit steps. You may need to sync without using WiFi.
Q: How do I sync my steps captured with my unsupported steps tracking device?
A. Open the Street Tag app home screen (the main screen with the map view and ensure that you've switched to ONLINE mode), on the right side of the screen, look for the 'sync steps' button (sometimes it will be on the 'pedometer' option as default). Click on it and further click on 'Change steps tracker' and /or click on 'STEPS SUPPORT'. The 'steps support' screen will display 4 actions.
Step 1. Type in the amount of the total steps that you wish to sync, the steps count must match the steps image or screenshot that you wish to upload in step 4.
Step 2. Select the step tracking device that you've used.
Step 3. Select your username or Child account username.
Step 4. Click on the 'image upload' to select the image or screenshot of your steps, ensuring it matches the amount in step 1.
Click 'Submit' to upload your steps for the day, the Street Tag app community will verify and credit your steps into your account.
NOTE: up to 70000 steps can be submitted.
Please strive to have your steps uploaded before 9 pm daily. You can read more on the pop-up information provided when syncing your steps.
General Notice: If you are still having issues syncing your steps, please proceed to have your steps uploaded and approved via the 'steps support' option described above.
For any other information please check out our FAQs page