FAQ

Q: How do I Join Street-tag?
Search and download the streettag app on or
On the app, click on sign-up- it is absolutely free.
Enter in your information: Full name, username, select Barking and Dagenham Parks for location and circuit list, if you already have a team, click the Join the team checkbox and enter the team Id (and other team details), email, postcode, gender, birthday, password (and confirm password).
Click the “Sign Up” button. Verify your account either with your email or phone number. If all your information is correct, you will receive a verification message on either of the options you have chosen.
Open the verification email. It may take a few minutes for the email to get delivered. Click the link in the email to activate your account, you should get a message informing you that your account has been verified.
On the menu, add a profile picture. The first thing you should do after creating an account is add a profile picture. This will allow others to quickly see who you are, making conversations between teams easier.

Q: How do I create a team?
A. Click on the create team icon at the bottom of your screen. Enter your the name of your team; your location and circuit list will be updated if you entered it while creating your account. Click on create team and your details will be registered.

Q: How do I add players to my team?
A. Click on the create team icon and click add player. You can add up min of 3 and max of 5 friends to your team.

Q: How do I earn points?
A. During the Street Tag game, you record your distance walked by scanning virtual tags with your smartphone at various locations, and watch your total distance accumulate to climb up on the leaderboard. Once you are within 40 meter radius of a tag, you will get a screen pop that prompts you to earn the points - follow the instructions on the screen to earn your points. The more tags you scan or locations you visit, the more points you will earn (bonus points are also available). To earn an additional 50 points, scan 18 QR codes within 24 hours. Earn 200 bonus points after every 18 tags that you scan. Read this blog for more on how to maximise your points: Our top tips to climb the leaderboad on Street Tag.

Q: What Incentives are available?
A.There are fantastic prizes on offer for individuals and teams. Registered players can win a variety of gifts; all you need to do is to scan the QR codes and get more points, the more your points the more your chances of winning the fantastic gifts.

Q: How do I find the QR Codes?
A. The QR codes are positioned on lamp post across strategic locations such as parks and other historic locations. To view these locations, check the map on the App (the map is the default screen on the app).

Q: How do I check my points?
A. You can check your points by clicking the menu icon on the left hand corner. Your point will be just below your username.

Q: What if my points are not updated?
A. If this happens please contact us through the chat support on the app or you can email: streettagofficial@gmail.com. To access the chat support, click the menu icon on the top left hand corner and click chat support.

Q: How do I know if I have won a prize?
A. We will contact you directly via email or phone. You can follow us on our Social Media platforms for announcement of winners.

Q: What software requirements will be needed to download the app on android?
A. The minimum OS version needs to be KitKat 4.4, the target OS version to run the app smoothly is Oreo 8.1

Q: Some of the tags have disappeared on the map Do you know why?
A. The tags behave slightly differently now. Only all tags within 1 mile of your location will appear on your map... As you move around, some will drop off the map if they are not within your 1mile radius and others will appear. We've done this to improve the loading time.

Q: What can I get for Street Tag Points?
A. Cash, vouchers, goods, services & experiences ranging from massage sessions, sauna to running shoes, to bikes and Apple Watches.

You can also donate your Street Tag Points to some of your amazing local charities, an easy way to help others locally. (Coming Soon)

Q: Age limit on who can play?
A. 3+ can participate in Street Tag. Parents can have add up to two children onto their main account.

Q: How to Add a child into your parent account?
A. Please note that you can't have more than 6 in a team. To add an additional child player directly into your account, you'd have to be the team captain. Click the add player button on the bottom left of the map view screen (home), to add your child. Once done. Then go into your "profile" in the side menu, you should notice p2 and p3 button, click on this, then select to activate the additional account that you've just created.

Q: What is "Give Reward"?
A. Give rewards can only be be used by the team captain to give 100 points free rewards to another team on the Leaderboard. Click on give rewards from the app menu, select the team to give 100 free points to, and that's it. Good deeds.

Q: How to recover your password?
A. If you've signed up with Facebook or Google mail auto sign in, you should attempt to sign in this way again.

If you had signed up manually, attempt to use the password recovery on the sign in screen.

If either option is not working for you, kindly raise a ticket with us and we will be able to help you after checking some security questions with you.

Q: To add a child to your Street Tag main account
A. Create an email for your child, (You have to be the team captain) and click the button on the bottom left of the map screen to add child account to your main, once completed, navigate to profile in the side menu, click on p1 and p2, select your child account to activate it.

Please note that the child account does not get bonus points.

Q: To use your child account connected to your main account on Street Tag.
A. Your captain account will Auto Scan if you're on auto scanning mode, however to scan P1 or P2, you have to tap the P1 button for each tag to scan the child account.